Terms of service
Last Updated: November 2025
Thank you for choosing Moonflower. Please read these Terms and Conditions carefully before placing an order. By purchasing from us, you agree to be bound by these terms.
If you have any questions, please contact us at hello@moonflowerbd.com
1. Orders and Payment
Once you place an order on our website, our team will verify your order within 24 hours. Based on past order or return history, you may be asked to pay the delivery charge upfront. Your order will only be dispatched after any required delivery charge is received and verified.
Order Process:
— Place your order on our website
— Our team verifies your order within 24 hours
— Order dispatched within 2-3 business days
— Pay product cost in cash upon delivery (Cash on Delivery)
Payment Structure:
The product cost is payable in cash when you receive your order. Any required delivery charge must be paid in advance through bKash. Orders are considered confirmed only after any required delivery charge is received and verified.
We reserve the right to cancel any order due to pricing errors, product unavailability, payment issues, or failed verification. In such cases, any delivery charges paid will be handled according to our refund policy outlined in Section 4.
2. Shipping and Delivery
We aim to deliver your order within 2-3 business days across Bangladesh after dispatch. Delivery times are estimates and may be affected by factors beyond our control, including supply chain disruptions, adverse weather conditions, courier delays, or regional accessibility issues.
Once your order is dispatched, we will provide you with tracking information where available. You are responsible for providing accurate delivery information and being available to receive your order.
3. Product Information and Accuracy
Our jewelry and accessories are carefully sourced from trusted suppliers to ensure quality. We make every effort to display accurate product information, including descriptions, images, and specifications on our website.
Please note that minor variations in color, design, or finish may occur due to different screen settings, lighting conditions, and the handcrafted nature of some items. Product images serve as visual references and may differ slightly from the actual item you receive. These variations do not affect the quality or functionality of the product.
While we strive for accuracy, we do not warrant that product descriptions, images, or other content on our website are complete, reliable, current, or error-free.
4. Returns, Refunds, and Inspections
IMPORTANT: Inspect Before Accepting Delivery
You must carefully inspect your product in the presence of the delivery person before accepting the package. This is your opportunity to verify that the item is correct, undamaged, and meets your expectations.
If You Find Issues During Delivery: If you discover any damage, manufacturing defect, or receive an incorrect item during the delivery inspection, you must refuse the package immediately and contact us at +880 1322 035729 or hello@moonflowerbd.com. We will arrange a replacement or correction for verified issues only if the product was refused at the time of delivery.
No Returns After Acceptance: Once you accept delivery of your order, no returns, exchanges, or refunds will be accepted under any circumstances. This policy applies to all situations, including but not limited to change of mind, sizing issues, color preferences, or dissatisfaction with the product.
Delivery Charge Refund Policy: Delivery charges paid via bKash are non-refundable in all circumstances, including refused deliveries, failed delivery attempts due to customer unavailability, order cancellations after dispatch, change of mind, or any other reason. Please ensure you are certain about your purchase before paying the delivery charge.
5. Customer Support
We are committed to providing excellent customer service. Our support team is available to assist you with order tracking, product inquiries, delivery issues, and any other concerns.
Contact Information:
Email: hello@moonflowerbd.com
Phone: +880 1322 035729
Available: Every day, 9:00 AM – 11:00 PM (Bangladesh Time)
We aim to respond to all inquiries within 24 hours during business days.
6. Limitation of Liability
While we take every precaution to ensure safe packaging and timely delivery, Moonflower is not responsible for delays, damages, or losses caused by third-party courier services beyond our reasonable control. Our liability is limited to the purchase price of the product in question.
We are not liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products, including but not limited to loss of profits, data, or business opportunities.
7. Intellectual Property
All content on the Moonflower website, including but not limited to text, images, logos, product descriptions, and graphics, is the property of Moonflower or its content suppliers and is protected by Bangladesh and international copyright laws. You may not reproduce, distribute, or use any content without our express written permission.
8. Privacy and Data Protection
We collect and process personal information necessary to fulfill your order, including your name, phone number, delivery address, and payment information. We are committed to protecting your privacy and will not share your information with third parties except as necessary to complete your order (such as with courier services) or as required by law.
For detailed information on how we handle your data, please refer to our Privacy Policy.
9. Governing Law and Disputes
These Terms and Conditions are governed by the laws of Bangladesh. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
We encourage you to contact us first to resolve any disputes informally before pursuing legal action.
10. Changes to Terms and Conditions
Moonflower reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes constitutes acceptance of the modified terms.
We recommend reviewing these Terms and Conditions periodically to stay informed of any updates.
11. Contact Information
For questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us:
Moonflower
Email: hello@moonflowerbd.com
Phone: +880 1322 035729
Hours: Every day, 9:00 AM – 11:00 PM
Thank you for shopping with Moonflower!