Refund policy

IMPORTANT: Inspect Before Accepting Delivery

You must carefully inspect your product in the presence of the delivery person before accepting the package. This is your opportunity to verify that the item is correct, undamaged, and meets your expectations.

If You Find Issues During Delivery: If you discover any damage, manufacturing defect, or receive an incorrect item during the delivery inspection, you must refuse the package immediately and contact us at +880 1322 035729 or hello@moonflowerbd.com. We will arrange a replacement or correction for verified issues only if the product was refused at the time of delivery.

No Returns After Acceptance: Once you accept delivery of your order, no returns, exchanges, or refunds will be accepted under any circumstances. This policy applies to all situations, including but not limited to change of mind, sizing issues, color preferences, or dissatisfaction with the product.

Delivery Charge Refund Policy: Delivery charges paid via bKash are non-refundable in all circumstances, including refused deliveries, failed delivery attempts due to customer unavailability, order cancellations after dispatch, change of mind, or any other reason. Please ensure you are certain about your purchase before paying the delivery charge.