Terms and Conditions
Thank you for choosing Moonflower for your jewelry needs. Please read these Terms and Conditions carefully. Our goal is to ensure a smooth and trustworthy experience for both you as a customer and us as your jewelry partner.
If you have any questions or concerns, please contact us at hello@moonflowerbd.com, and we will do our best to resolve them fairly and promptly.
1. Order and Delivery Policy
- We accept payments only via Cash on Delivery (COD).
- We strive to deliver your products within the agreed timeframe, but unforeseen delays may occur due to supply chain or logistics issues. We appreciate your understanding.
- As our jewelry is sourced, minor variations in design or color may occur but will not affect the quality or function of the product.
- If you receive damaged or incorrect products, please notify us within 3 days of delivery so we can address the issue promptly.
2. Refund and Return Policy
- Due to the nature of our sourced jewelry, we generally do not accept returns or issue refunds.
- If you experience any issues with your order, please contact us within 7 days of receipt. We will work with you to find a suitable solution, such as a replacement or correction of the order.
- Any approved refunds or returns will be processed promptly and credited back through the original payment method (if applicable).
3. Support Policy
- We are committed to supporting you throughout the ordering process and beyond.
- For questions regarding product specifications, sourcing details, or order tracking, reach out to us via email or phone.
- We will do our best to resolve any issues efficiently and courteously.
4. Why Choose Moonflower?
- Curated jewelry designed to showcase your unique style.
- Use of high-quality, responsibly sourced materials.
- Affordable pricing without compromising quality.
- Timely delivery and dedicated customer support.
We look forward to helping you express your individuality with beautiful, reliable jewelry from Moonflower.